Supervisor Customer Service - Overland Park, KS

UHG Overland Park, KS

About the Job

If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.(sm)

 

This role is equally challenging and rewarding. You'll need to stay positive at all times especially in difficult situations. You'll be asked to mentor, challenge and communicate effectively with all different types of people.

 

Primary Responsibilities:

  • Coordinate and supervise daily/weekly/monthly activities of a team members
  • Set priorities for the team to ensure task completion and performance goals are met
  • Coordinate work activities with other supervisors, managers, departments, etc.
  • Identify and resolve operational problems using defined processes, expertise and judgment
  • Provide coaching, feedback and annual performance reviews as well as formal corrective action

Required Qualifications:

  • An education level of at least high school diploma or GED or equivalent years of work experience
  • 1+ years of supervisory/leadership experience
  • 5+ years of experience analyzing and solving customer problems in an office, claims or customer service environment
  • Intermediate know of  Windows PC applications including Word and Excel which includes the ability to navigate and learn new and complex computer system applications
  • Ability to multi-task including the ability to understand multiple products and multiple levels of benefits within each product
  • Available to work 2:00pm to 11:00pm Monday to Friday in Overland Park, Kanas

Preferred Qualifications:

  • 2+ years customer service experience
  • Leadership and Development experience
  • Experience supporting Healthcare insurance customers
  • Experience in conflict resolution
  • Knowledge and application of NPS

Careers with OptumRx. We're one of the largest and most innovative pharmacy benefits managers in the US, serving more than 12 million people nationwide. Here you’ll fill far more than prescriptions. As a member of one of our pharmacy teams, you’re empowered to be your best and do whatever it takes to help each customer. You'll find unrivaled support and training as well as a wealth of growth and development opportunities driven by your performance and limited only by your imagination. Join us. There's no better place to help people live healthier lives while doing your life's best work.(sm)

 

 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

 

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

 

 

Job Keywords: Supervisor, Customer Service, Overland Park, KS, Kansas