Clinical Coordinator, RN - Chandler, AZ

UHG Phoenix, AZ

About the Job

Talk about meaningful work. Talk about an important role. Let's talk about your next career move. Due to our expanding business, UnitedHealth Group is seeking a Clinical Coordinator, RN who shares our passion for helping others live healthier lives. As one of the world's leading health care companies, UnitedHealth Group is pursuing innovative new ways to operate our service centers and improve on our ability to deliver high - quality care. As part of our clinical support team, you will be a key component in customer satisfaction and have a responsibility to make every contact informative, productive and positive for our members and providers. You'll have the opportunity to do live outreach, educating members about program benefits and services while also helping to manage member cases. Bring your skills and talents to a role where you'll have the opportunity to make an impact on a huge scale. Take this opportunity and begin doing your life's best work.(sm)


The primary role of the Clinical Coordinator is to provide clinical coordination for infusion services for all BriovaRx’s patients, coordinating the daily activities of referral, intake, staff / agency assignment and patient management.  The Clinical Coordinator may also directly provide infusion nursing services to patients receiving infusion medications from BriovaRx's branch pharmacy service area (as needed). Service delivery will occur in patient’s home or alternate site per patient’s request.  All infusion services and medication delivery will be provided utilizing accepted Infusion therapy clinical technique and BriovaRx’s established policy and procedures ordered by a licensed physician or licensed practitioner.  All clinical operations will be consistent with established goals, objectives, and policies, and specifically focused on delivery of infusion therapy nursing and medication delivery. The coordination / case manager function coordinate / develop / implement individualized plans of care.


*** Shift will be Tuesday - Saturday between the hours of 8:00 am - 5:00 pm. ***


Primary Responsibilities:

  • Receives, evaluates, accepts and executes the initial patient intake process to assure that patient verification, assessment, teaching and the ongoing scheduling of nursing services occur in a timely manner

  • Reviews patient chart for admission criteria, assessing patient’s needs will be met, therapy is appropriate and environment is safe

  • Assures timely communication with other company personnel, and outside providers, especially physicians and other agencies, to assure the quality and continuity of patient care

  • Ability to establish and maintain positive clinical rapport with all patients and their families, representing BriovaRx including working directly with patients and their families, maintain contact as per company policy and protocol and clinically monitor all patients providing direct infusion therapy services

  • Communicates coordination of care with alternate providers (AIS, hospice) and documents communication

  • Infuse medications on a regular basis in patient’s home setting including monitoring and tracking vital signs, performing procedures such as IV placement, phlebotomy, and medication administration via peripheral infusion device; or PICC line; Implantable port; and / or Central Venous Catheters and as ordered by a licensed physician or licensed practitioner

  • Assess patient in home environments, including clinical assessment safety of environment, pain assessment, monitor effectiveness of medication treatment, develop plan of care, education for patients and patient’s family members, including providing care

  • Completes all required patient care documentation and reports accurately and in a timely manner, according to internal and external regulatory requirements

  • Tracks schedule of visits

  • Willingness to work with most ages and diagnosis of patients receiving infusion therapy medication

  • May work with numerous infused or Injectable medications including orals per BriovaRx  protocols

  • Clinical oversight of patient functions provided by BriovaRx

  • Collaborative relationships involving  agencies delivering services on behalf of / or in conjunction with BriovaRx , including  nursing agencies in a contracted relationship, patient, families, significant caregivers, and other healthcare team members

  • Maintaining current State Nursing licensure, as required by the State Department of Health, is mandatory

  • Assist in securing and maintaining licensure and accreditations warranted by BriovaRx , including required Home Health Licensure, JCAHO, and any other licensure or credentialing as necessary

  • Compliance and adherence to State and Federal regulations and laws, JCAHO, HIPAA, CPR, and infusion pharmacy and nursing licensure accepted standards of practice

  • Participates in staff meetings with nursing and pharmacy

  • Maintain all mandatory education required upon hire and annually per policy

  • May be required to represent the company in clinical interactions as requested

  • May provide education regarding BriovaRx  services, for both internally and external customers

  • Function as clinical educator, and resource

  • May work in office or alternate settings including home setting

  • Ability to travel on occasion

  • Excellent driving record Maintains professional and automobile liability insurance

  • May be required to work any day or shift as required to accommodate patient schedules in administering medications

  • May be required to lift or carry equipment and supplies to patients home

  • Required to participate in afterhours on call responsibilities

  • Represents self in a professional and ethical manner at all times, while representing BriovaRx , complying with all applicable company policies and procedures

  • May be asked to participate in cross training of the various clinical functions in order to function in multiple roles as required

  • Other duties as requested

Required Qualifications:

  • Active and unrestricted licensure as a Registered Nurse (RN) in the state(s) of practice and others as requested
  • Knowledge of the Infusion Nursing standards (INS) and nursing process including assessment, problem identification or nursing diagnosis, outcome identification, planning and communicating, implementation, and evaluation
  • Knowledgeable and / or experience with current state licensure requirements
  • Knowledge of and experience with Microsoft Office and electronic medical records (EMR) programs
  • Advanced interpersonal communications, both written and verbal
  • Excellent listening skills
  • Excellent organizational and critical thinking skills
  • Ability to work with an interdisciplinary team of professionals including clinical, pharmacy, physicians, outside infusion nursing agencies, patients, families, and significant caregivers
  • Professional appearance and teaching skills
  • Maintains confidentiality in all aspects of patient, staff and agency information
  • Ability to work independently in home or alternate site settings
  • Ability to work under pressure with clinical emergencies if required
  • May need to assume a flexible work schedule
  • Ability to meet attendance, overtime, on - call, and other reliability requirements of the job

Preferred Qualifications:

  • Knowledgeable and / or experience in HIPAA; OSHA; JCAHO
  • Three (3+) years in Infusion Therapy and Home Health experience with specific proficiency in infusion therapy


Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm).


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.



Job Keywords:  Clinical Coordinator,  RN, Registered Nurse, Nursing, Infusion, Chandler, AZ, Arizona