Operations and Reporting Manager - Massachusetts

UHG Boston, MA

About the Job

If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. For those who want to invent the future of health care, here's your opportunity. We're going beyond counseling services and verified referrals to behavioral health programs integrated across the entire continuum of care. Join us and help people live healthier lives while doing your life's best work.(sm)
In this position you will provide analytic and operational oversight of the behavioral health program.  You will be accountable for ensuring that operational performance is meeting or exceeding standards, providing timely and accurate contractual and operational reporting and identifying process improvement opportunities within operations.
If you are located in the Greater Somerville, MA area, you will have the flexibility to telecommute* as you take on some tough challenges.
Primary Responsibilities:
  • Oversight of end - to - end business process activities - creating, controlling and improving business processes
  • Oversight of client-specific Optum behavioral health reporting to ensure timely and accurate delivery of reports to the client
  • Coordinating with Optum clinical leadership, including the client-specific Director of Clinical Operations and Medical Director, to ensure the behavioral health team has the information, tools and support needed to be successful
  • Monitoring of operational and contractual performance and engaging functional leaders across the Optum enterprise for risk and issue resolution
  • Leading process design and project teams in process improvement activities; developing plans and programs to support continuous quality improvement using applicable tools
  • Synthesizing information across the behavioral health program to clearly communicate issues, risks and mitigation plans to all appropriate stakeholders
  • Translating technical and/or regulatory needs (e.g., analytics; IT) into business operations processes
  • Planning and execution of projects to ensure compliance with state operational and reporting requirements
  • Coordinating with client operational leads and other external stakeholders to ensure effective integration of the Optum behavioral program with client programs

Required Qualifications:
  • Bachelor's degree in Health Care Administration, Business Administration or other related field
  • 5+ years of experience with operations, analytics and reporting, preferably within health care
  • Excellent analytic, negotiation and communication skills
  • Understanding of process management and total quality management principles and methodologies
  • Ability to drive outcomes without direct authority
  • 5+ years of Customer / consultant relationship management experience
  • Travel - up to 25% regionally
Preferred Qualifications:
  • Experience interacting with and presenting to C-suite professionals
  • Experience in Medicaid populations for health care and/or managed care

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)


*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy



Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.



Job Keywords: Operations Manager, Reporting Manager, behavioral health, business process, process management, quality management, Somerville, Boston, MA, Massachusetts