Corporate Portal Manager - Eden Prairie, MN

UHG Eden Prairie, MN

About the Job

Optum is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm) 


This role requires a dynamic and technical leader capable of not only managing an operations team (onshore and offshore), but of owning and evolving the technology stacks, service delivery models, and agile delivery practices that help the team create valuable, high quality capabilities for our customers.


Primary Responsibilities:

  • Develops relationships with internal clients to assess their technology, support, and security needs
  • Deep understanding of SDLC and Agile, partnering with development team management to create a highly functioning DevOps environment
  • Offers innovative operational solutions that meet clients needs
  • Managing an onshore and offshore team of operations support staff, including off hours support
  • Managing a budget and forecasting work effort and resources against this budget
  • Maintain a stable suite of Corporate applications - making sure they are available and performing
  • Maintains relationships with technology, software, and security trends
  • Coordinates troubleshooting, support, and service for application issues (war rooms)
  • Upholds a sense of customer service and measures client satisfaction
  • Ability to collaborate effectively with peers and development teams

Required Qualifications:

  • Bachelors degree or equivalent experience
  • 2+ years experience managing a team of onshore and offshore resources
  • 5+ years experience in an IT organization
  • Experience with an operational support model, including off hours support
  • Ability to coordinate and manage multiple concurrent initiatives
  • Availability to manage a 24/7 team

Preferred Qualifications:

  • Experience in a corporate setting within a Fortune 100 company
  • Experience running a department through budgeting cycles
  • Agile, Scrum, and SDLC experience

Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.(sm)



Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.



Job Keywords: Portal Manager, Agile, Scrum, and SDLC, Eden Prairie, MN, Minnesota