Senior Product Support Representative - Eden Prairie, MN
About the Job
Energize your career with one of Healthcare’s fastest growing companies.
You dream of a great career with a great company – where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it’s a dream that definitely can come true. Already one of the world’s leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up.
This opportunity is with one of our most exciting business areas: Optum – a growing part of our family of companies that make UnitedHealth Group a Fortune 6 leader.
Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.
Positions in this function are responsible for direct customer service of non - insurance related products (i.e. Ingenix products). May provide technical expertise, problem triage, instructions or general non-sales customer support.
Receive inbound calls related to hearing aids
Provide expert opinion to inbound agents
Provide training to new and existing agents
Excellent attention to detail
Strong organizational skills
Excellent verbal and written communication skills
- High School Diploma / GED (or higher)
- Customer Service experience
- Professional experience with Microsoft Office including Word (create, edit, save), Excel (create, edit, save, plug in data), and Outlook (send, receive, set appointments)
- Customer Retention experience
- Experience working with Salesforce
- Bilingual Spanish / English
- Inbound call center customer service experience
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
Keywords: Optum, hiHealth, call center, customer service