Senior Broker Agent Service Representative - Minnetonka, MN

UHG Minnetonka, MN

About the Job

Great sales are the result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work. SM

Positions in this function provide sales support and administrative services to non-employee sales producers such as broker agents, field marketing organizations, and independent contract agents. Ensures proper completion of contracts, marketing agreements, and documentation of sales targets. May administer programs and monitoring to ensure compliance with external agent credentialling and training requirements. Acts as internal liaison and customer service resource for external producers relative to enrollment and policy questions, systems issues, and coordination of materials fulfillment. As one aspect of broader support role, may manage administrative aspects of commission payments such as routine tracking, reporting, and troubleshooting issues relative to missing or disputed payments.

Primary Responsibilities: 
  • Handle in - bound phone calls professionally and provide excellent customer service 
  • Research and Resolve Sales Agent's questions relating to: 
    • How to use self- service tools and to troubleshoot system issues 
    • Member concerns 
    • Medicaid Verification
    • Application Status and Eligibility 
    • On - boarding & Certification process 
    • Commission questions 
  • Document Call Resolution of each contact in various systems in a clear and concise manner 
  • Demonstrate the ability to provide a quality experience for all of our customers 
  • Meet minimal performance goals on a weekly basis 

Required Qualifications:
  • High School Diploma / GED or higher 
  • Experience working in a call center 
  • Healthcare and/or insurance industry experience 
  • Medicare knowledge 
  • Experience supporting a sales team or working with sales representatives 
  • Experience navigating a computer while on the phone 
  • Strong computer skills are required, including but not limited to: knowledge of Microsoft Word, Excel, Microsoft Outlook (create, edit, save documents and email / calendar management), keyboarding skills, and toggle between multiple systems 
Soft Skills:
  • Ability to communicate clearly and concisely (verbally and written) 
  • Ability to learn new computer applications quickly

Physical Requirements and Work Environment: 
  • Extended periods of sitting at a computer
  • Use of hands/fingers across keyboard or mouse 
  • Office environment 

Careers at UnitedHealthcare Medicare & Retirement. The Boomer generation is the fastest growing market segment in health care. And we are the largest business in the nation dedicated to serving their unique health and well-being needs. Up for the challenge of a lifetime? Join a team of the best and the brightest to find bold new ways to proactively improve the health and quality of life of these 9 million customers. You'll find a wealth of dynamic opportunities to grow and develop as we work together to heal and strengthen our health care system. Ready? It's time to do your life's best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: senior, broker, agent, service, representative