Business Analyst - Schaumburg, IL

UHG Schaumburg, IL

About the Job

Here, your performance, your ideas, your unique analysis will combine with a rich assortment of contributors to understand and shape the health care system. At UnitedHealth Group, you'll work with a team that has the creativity and passion to help build new health care solutions that meet emerging market needs. You'll get the opportunity to work with an elite team that goes beyond the usual analysis, they dig deeper knowing our goal is nothing short of transforming health care. Does the challenge of utilizing your analytical abilities on vital projects towards a larger strategic mission excite you?

As a Business Analyst, you'll have the opportunity to provide data analysis to support, compile and report key information for operations and business objectives. This is a position that affords you the ability to drive processes and improvement initiatives. By gathering and documenting business requirements and utilizing your sharp analytical skills to fulfill the needs of the business and/or clients, you will have an impact on healing the health care system. Some people would call you a data geek, but at UnitedHealth Group that passion turned into information is used for decisions made by leadership. This is a challenging role that creates an opportunity to grow and develop while doing your life's best work.(sm)



This is a position for supporting the Government Programs Member Communications team. These processes for this team are mandated and highly regulated by CMS. There are very strict turnaround times required to remain in compliance. Without this position we will put our clients at risk for non-compliant communications which could cause federal government audit failures. In addition, this work is also subject to client performance guarantees and SLAs with substantial financial impact. Request is for grade 26 to align with team members with equal responsibilities including: new & existing client implementations, template builds, data-file set-up, QA of set-up, & testing while working with internal & external business partners. Collaborate with business & technical stakeholders to identify specific business requirements for updates to CMS guidance; Create process documentation; Address & resolve issues discovered by clients or internally & assess impact; Complete QA accurately & timely; Investigate non-standard requests & problems; Identify capability gaps between current state & desired state; Prioritize & organize work to meet deadlines.

Primary Responsibilities:

  • Gather and document business requirements

  • Analyze and interpret data to identify trends, patterns and opportunities for the business and clients

  • Communicate analysis and interpretation to appropriate audience

  • Produce, publish and distribute scheduled and ad - hoc client and operational reports relating to the development and performance of products, processes and technologies

  • Leading the member communications implementation internally with business partners and externally with print vendor(s)

  • New client implementation and existing client implementations to include but is not limited to template builds, automated data - file set - up, QA of set - up, and testing

  • Collaborate with business and technical stakeholders to identify specific business requirements

  • Develop process documentation, flows, etc

  • Research and assess impact of any member communication issues

  • Address and resolve any issues discovered by client and / or internally with leadership support

  • Create, QA and deliver reporting as required by client, including standard and adhoc reports

  • Complete QA requirements accurately and timely

  • Request updated system functionality to support CMS guidance

  • Investigates non-standard requests and problems, with some assistance from others

  • Prioritizes and organizes own work to meet deadlines

  • Provides explanations and information to others on topics within area of expertise

  • Identify capability gaps between current state and desired state

Required Qualifications:

  • Bachelor's degree in Business, Finance, Health Administration, related field or equivalent work experience

  • 2+ years of experience in business analysis

  • Experience gathering requirements from the client / business and documenting

  • Intermediate level of proficiency with PC based software programs and automated database management systems (Excel, Access, PowerPoint)

  • Experience in analysis of business process and workflow and providing an evaluation, benchmark and / or process improvement recommendations

  • 1+ years of experience with project methodology (requirements, design, development, test and implementation)

  • Ability to communicate analysis including trends and opportunities to clients and the business in writing and verbally

  • Ability to problem solve including multiple priorities and research conflicting and / or inaccurate data

  • Healthcare experience

Preferred Qualifications:

  • RxClaim and / or Medicare Part D knowledge

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.



Job Keywords: Business Analyst, Schaumburg, Illinois, IL