Desktop Support Specialist OPRO - San Juan, PR

UHG San Juan, PR

About the Job

UnitedHealth Group IT Remote Client Operations provides a diverse and comprehensive array of infrastructure services designed to advance improved health and well-being for our customers, and to benefit UnitedHealth Group employees across the enterprise. Comprised of the Maintenance and Provisioning teams, RCO has over 300 resources across the globe and offices worldwide.

 

Primary Responsibilities:

  • Provide technical support to employee’s computers at UnitedHealth Group and Optum
  • Diagnosis of issue severity and proper troubleshooting of incident
  • Incident resolution using knowledge management tool and documented processes and procedures
  • Executing tasks necessary for computer replacement and data recovery
  • Participate in process improvement projects
  • Experience in providing superior service-oriented desktop support
  • Will work with challenging troubleshooting situations
  • Must be a self-starter and able to work independently while being part of a decentralized team
*** ENGLISH PROFICIENT ASSESSMENT WILL BE REQUIRED AFTER APPLICATION ***

Required Qualifications:

  • 3+ years of experience in MS Windows Desktop support including root cause identification and resolution
  • 3+ years of experience in desktop support, with focus tools on remote support tools
  • 2+ years of experience using Altiris toolsets and remote desktop support tools (or equivalent imaging support tools)
  • 2+ years of experience in customer service
  • 1+ years’ experience in use of systems management tools such as SMS
  • Experience with Networking Principles
  • Experience with MS Office Suite
  • Bilingual English/Spanish

Preferred Qualifications:

  • Information Technology Certificates
  • Ability to work on multiple issues or projects concurrently
  • Solid troubleshooting skills

*** ENGLISH PROFICIENT ASSESSMENT WILL BE REQUIRED AFTER APPLICATION ***


Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

 

 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

 

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

 

 

Job Keywords: Desktop Support, Support Specialist, Customer Service, Systems Management, San Juan, PR, Puerto Rico, Bilingual, Spanish